WE'RE OPEN FOR BUSINESS
WE ARE LIMITING ACCESS TO OUR LOBBIES TO ASSIST WITH SOCIAL DISTANCING
In an effort to protect our staff, customers, and community, we have implemented capacity limits in all branch lobbies until further notice. If capacity limits are exceeded, you may be asked to wait in your car until it is safe to come inside. We will continue to follow the Center for Disease Control’s (CDC) Interim Guidelines for Business and Employers (https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html) when determining lobby access.
For assistance and detailed information, please contact your local branch.
Drive-thru service will operate as usual and with normal business hours.
WAYS TO SAFELY ACCESS YOUR ACCOUNT
All customers are encouraged to perform business through non-personal contact banking channels to protect the health and safety of our customers and employees. Banking options include:
Mobile Banking app
You have 24/7 access to your cash at any ATM in the country. We participate in the MoneyPass® ATM Network and SHAZAM® Privileged Status ATM Network. With a Bank of Advance debit card, you can use any ATM in these networks without paying a surcharge. Visit www.moneypass.com for a list of ATMs in your area.
Send a text message to receive your account balance and view recent transactions instantly, without using your phone's data.
For questions or assistance with any of the above please contact your local branch.
WHAT WE'RE DOING
We are limiting access to our lobbies based on capacity limitations. We have enhanced the cleaning of our facilities to include more thorough and frequent disinfectant cleanings. Door knobs, counter tops, and other surfaces are regularly disinfected. Work spaces and teller windows are disinfected throughout the day. Hand sanitizer and disinfectant wipes have been placed throughout our facilities for employee and customer use.
We have provided our staff with comprehensive guidance and education on how to protect themselves, their families, and our customers from the transmission of COVID-19 as recommended by the Center for Disease Control and Prevention (CDC). Processes are in place to ensure no employee is sick or contagious while in our facility. Employees are cross-trained to cover for coworkers who are not able to be in the workplace.
We have a comprehensive business continuity plan in place that will allow us to provide essential banking services even during the most severe of public health events. We have the ability to perform key banking functions remotely. In the event it is necessary, our remote access abilities and cross-trained staff allow us to provide all digital services, telephone banking, ATM, drive-up services, and appointment-only banking with a reduced, on-site staff.
Thank you for your loyalty and trust. We will continue to monitor this situation closely and will take action as the situation warrants. We assure you that we are doing our part to protect the health of our communities while continuing to deliver banking services that you and our communities depend upon.