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COVID-19 Response

As the Coronavirus (COVID-19) global pandemic continues to be prevalent in the United States, please know that we at the Bank are taking this matter very seriously and have taken extensive precautions. Taking care of our staff, customers, and communities is of the utmost importance to us.
 

We're Open for Business

We are limiting access to our lobbies to assist with social distancing.

In an effort to protect our staff, customers, and community, we have implemented capacity limits in all branch lobbies until further notice. If capacity limits are exceeded, you may be asked to wait in your car until it is safe to come inside. We will continue to follow the Center for Disease Control’s (CDC) Interim Guidelines for Business and Employers when determining lobby access.

For assistance and detailed information, please contact your local branch.

Drive-thru service will operate as usual and with normal business hours.

 


Safely Access Your Account 

All customers are encouraged to perform business through non-personal contact banking channels to protect the health and safety of our customers and employees. Banking options include:

Drive-thru banking
Our tellers can perform a large variety of banking transactions while serving you through the drive-thru setting. Please consider utilizing our drive-thru lines unless it is absolutely necessary to use the lobby.

Online Banking
We highly recommend you enroll in Online Banking as it is a safe and easy way to bank. View up-to-date account balances, past statements, transaction history and much more.
 
Enroll in Online Banking
 
Mobile Banking app
Download and use the free Bank of Advance app to check your account balance, transfer money, and pay bills from your phone. With mobile deposit, you can deposit checks wherever you are….no driving, no lines, no worries! Download the Bank of Advance Mobile app from the Google Play Store or Apple App Store. 
 
Learn More about Mobile Banking
 
ATMs

You have 24/7 access to your cash at any ATM in the country. We participate in the MoneyPass® ATM Network and SHAZAM® Privileged Status ATM Network. With a Bank of Advance debit card, you can use any ATM in these networks without paying a surcharge. Visit www.moneypass.com for a list of ATMs in your area.

 

For questions or assistance with any of the above, please contact your local branch.

 


What We're Doing to Help

Our Premises

We are limiting access to our lobbies based on capacity limitations. We have enhanced the cleaning of our facilities to include more thorough and frequent disinfectant cleanings. Door knobs, counter tops, and other surfaces are regularly disinfected. Work spaces and teller windows are disinfected throughout the day. Hand sanitizer and disinfectant wipes have been placed throughout our facilities for employee and customer use.

Our Staff

We have provided our staff with comprehensive guidance and education on how to protect themselves, their families, and our customers from the transmission of COVID-19 as recommended by the Center for Disease Control and Prevention (CDC). Processes are in place to ensure no employee is sick or contagious while in our facility. Employees are cross-trained to cover for coworkers who are not able to be in the workplace.

Our Services

We have a comprehensive business continuity plan in place that will allow us to provide essential banking services even during the most severe of public health events. We have the ability to perform key banking functions remotely. In the event it is necessary, our remote access abilities and cross-trained staff allow us to provide all digital services, telephone banking, ATM, drive-up services, and appointment-only banking with a reduced, on-site staff.

Thank you for your loyalty and trust. We will continue to monitor this situation closely and will take action as the situation warrants. We assure you that we are doing our part to protect the health of our communities while continuing to deliver banking services that you and our communities depend upon.

 

 

There is no fee from the Bank of Advance for these services. Connectivity and usage rates may apply. Contact your wireless provider for more details.

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