WE'RE OPEN FOR BUSINESS
WE ARE LIMITING ACCESS TO OUR LOBBIES TO ASSIST IN SOCIAL DISTANCING EFFORTS
In an effort to protect our staff, customers, and community, we have closed our lobbies until further notice. We will allow access to safe deposit boxes, when necessary, but will limit to one person at a time. We will follow the Center for Disease Control’s (CDC) Interim Guidelines for Business and Employers (https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html) when determining access.
For assistance, please contact your local branch.
Drive-thru service will remain open and operate with regular business hours.
DEXTER BANKING CENTER UPDATE: As of April 2, our Dexter Banking Center will be temporarily closed with plans to reopen no later than Tuesday, April 7. Click here to see the full message from our President, Harold Miles.
WAYS TO SAFELY ACCESS YOUR ACCOUNT
All customers are encouraged to perform business through non-personal contact banking channels to protect the health and safety of our customers and employees. Banking options include:
Mobile Banking app
You have 24/7 access to your cash at any ATM in the country. We participate in the MoneyPass® ATM Network and SHAZAM® Privileged Status ATM Network. With a Bank of Advance debit card, you can use any ATM in these networks without paying a surcharge. Visit www.moneypass.com for a list of ATMs in your area.
Send a text message to receive your account balance and view recent transactions instantly, without using your phone's data.
For questions or assistance with any of the above please contact your local branch.
WHAT WE'RE DOING TO PREPARE
We are limiting access to our lobbies by appointment only. We have enhanced the cleaning of our facilities to include more thorough and frequent disinfectant cleanings. Door knobs, counter tops, and other surfaces are regularly disinfected. Work spaces and teller windows are disinfected throughout the day. Hand sanitizer and disinfectant wipes have been placed throughout our facilities for employee and customer use.
We have provided our staff with comprehensive guidance and education on how to protect themselves, their families, and our customers from the transmission of COVID-19 as recommended by the Center for Disease Control and Prevention (CDC). Processes are in place to ensure no employee is sick or contagious while in our facility. Employees are cross-trained to cover for coworkers who are not able to be in the workplace.
We have a comprehensive business continuity plan in place that will allow us to provide essential banking services even during the most severe of public health events. We have the ability to perform key banking functions remotely. In the event it is necessary, our remote access abilities and cross-trained staff allow us to provide all digital services, telephone banking, ATM, drive-up services, and appointment-only banking with a reduced, on-site staff.
Thank you for your loyalty and trust. We will continue to monitor this situation closely and will take action as the situation warrants. We assure you that we are doing our part to protect the health of our communities while continuing to deliver banking services that you and our communities depend upon.