Self Defense Banking
Know how to fight back against fraud and learn the tools to help protect your bank account!
SHAZAM R.A.D.A.R.
(Risk Assessment, Detection And Response)
Bank of Advance and SHAZAM®, our electronic funds transfer network, have been protecting your debit card from unauthorized use for years. There is no enrollment on your part. This is just one of many benefits that come with your account.
If suspicious activity is detected on your debit card, you will be contacted by Bank of Advance, or a SHAZAM fraud specialist calling on our behalf, to verify the transactions in question. You may receive a text alert from 72718. Reply Yes or No to confirm or deny the activity. If you don't reply to the text or your phone number is not a mobile number, you may receive an automated voice call from 855-219-5399. Save these numbers to your contacts so you don't miss any alerts!
To ensure that we can reach you promptly if fraudulent activity is suspected, we need to have current contact information on file including:
- Primary phone number
- Secondary phone number
- City, State and Zip Code
Contact your local branch or use the secure Contact Us form to update your information. We will keep your contact information strictly confidential. Remember that we will NOT ask for your debit card number or PIN.
Debit Card Management
Debit Card Management acts like a high-tech, early-warning system that immediately alerts you to potentially fraudulent activity by sending you alerts regarding your debit card purchases. With the help of Card Management, no one is better equipped to catch debit card fraud than you. After all, you know what you've purchased and can spot unauthorized transactions instantly.
Customize your alert settings to notify you when purchases exceed a preset threshold amount, transactions occur in a foreign country, or your debit card number has been used for online purchases. We recommend setting a $1 threshold alert so you can monitor all card activity.
Card Management gives you more control over your debit card. If you misplace your card or suspect it's stolen, you can easily pause your card without affecting previous transactions. You're in full control and can turn your card off or on at any time to protect yourself from possible fraud. You can also conveniently submit a travel notice to help ensure your debit card works smoothly when you're on the road.
To begin using these features, simply log in to your Bank of Advance online or mobile banking, click on Debit Card Management, and register your debit card. After registering your debit card, be sure to customize your alerts to be notified every time your debit card is used.
If suspicious activity is detected on your debit card, you will receive a text alert from 72718. Reply Yes or No to confirm or deny the activity. If you don't reply to the text or your phone number is not a mobile number, you will receive an automated voice call from 855-219-5399. Save these numbers to your contacts so you don't miss any alerts!
Online Banking Alerts
Online banking alerts are a great way for you to catch fraud on your account quickly. We can send you balance or transaction alerts via email, text message, or in-app notification. Set up account alerts in your online or mobile banking by clicking on one of your accounts and selecting Alert Preferences.
Free Annual Credit Report
To request your free annual credit report, call 877-322-8228 or go to www.annualcreditreport.com.
Connectivity and usage rates may apply. Contact your wireless provider for more details.
Debit Card Management requires Bank of Advance debit card to be registered with Shazam Brella®. Registration is free and available in Bank of Advance online or mobile banking, the Brella Card Manager app, or at www.shazambrella.net.
Easy and Secure
Don't have time to swing by the bank? Save some time by managing your accounts online.
Get In Touch
We are committed to helping you with all of your banking needs. Let us know how we can help!