Know how to fight back against fraud and learn the tools to help protect your bank account!
(Risk Assessment, Detection And Response)
Bank of Advance and SHAZAM®, our electronic funds transfer network, have been protecting your debit card from unauthorized use for years. There is no enrollment on your part. This is just one of many benefits that come with your account.
If suspicious activity is detected on your debit card, you will be contacted by Bank of Advance, or a SHAZAM fraud specialist calling on our behalf, to verify the transactions in question. You may receive a text alert from 72718. Reply Yes or No to confirm or deny the activity. If you don't reply to the text or your phone number is not a mobile number, you may receive an automated voice call from 855-21-5399. Save these numbers to your contacts so you don't miss any alerts!
To ensure that we can reach you promptly if fraudulent activity is suspected, we need to have current contact information on file including:
- Primary phone number
- Secondary phone number
- City, State and Zip Code
Contact your local branch
or use the secure Contact Us
form to update your information. We will keep your contact information strictly confidential. Remember that we will NOT ask for your debit card number or PIN.
Brella™ (Previously SHAZAM® BOLT$™)
Brella™ acts like a high-tech, early-warning system that immediately alerts you to potentially fraudulent activity by sending you alerts regarding your debit card purchases. With the help of Brella, no one is better equipped to catch debit card fraud than you. After all, you know what you've purchased and can spot unauthorized transactions instantly.
Customize your alert settings to notify you when purchases exceed a preset amount, transactions occur in a foreign country, or your debit card number is used but your card is not present, such as telephone or internet purchases. You can also check your account balance information anytime, anywhere.
Brella gives you more control over your debit card. If your card is stolen or missing, you can pause your card without affecting previous transactions. With just the tap of a button, block or unblock your own card to protect yourself from possible fraud. You can also easily submit a travel notice to help ensure uninterrupted debit card access when you're on the road.
To register your card and set up your alerts, download the Brella Card Manager app from the Apple App Store, Google Play Store or go to the Brella website. You can also access Brella from the convenience of your Bank of Advance Mobile Banking app*. After registering your debit card, be sure to customize your alerts to be notified every time your debit card is used.
If suspicious activity is detected on your debit card, you will receive a text alert from 72718. Reply Yes or No to confirm or deny the activity. If you don't reply to the text or your phone number is not a mobile number, you will receive an automated voice call from 855-21-5399. Save these numbers to your contacts so you don't miss any alerts!
Online Banking Alerts
Online Banking Alerts are a great way for you to catch fraud on your account quickly. We can send you an alert via email or text message every time your balance reaches an amount you specify. Upon receiving an alert, simply log in to your Online or Mobile Banking to review and monitor your account. Set up your alert features under the Options Tab of your Online Banking.
Free Annual Credit Report
You are entitled to one free credit report once a year from each of the reporting agencies – Equifax, Experian and TransUnion. Use your credit report to check for activity that seems suspicious, such as an account you didn't open or a debt that is not yours. If you see any accounts not belonging to you, contact the issuer of the account immediately. Also, place a fraud alert on your credit reports to prevent any other accounts from being opened.
*You must be an Online Banking Customer to access the Mobile Banking app.
Connectivity and usage rates may apply. Contact your wireless provider for more details.
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