We’re excited to announce our brand-new Online & Mobile Banking is coming soon!
The new platform will feature a modern design, simplified navigation, and new tools to provide you with a seamless and secure digital banking experience.
Be prepared to login to the new Online & Mobile Banking by knowing your:
Current Username and Password – Your login information will remain the same in the new platform.
Mobile Phone Number and Email Address – It is important that your email address and phone number are correct in your current Online Banking in order to authenticate your account the first time you log in to our new platform. Please contact us in order to verify and update your contact information.
Alert Settings – Certain security alerts will automatically be set up on the new platform (i.e. new device logins and changes to email, password, phone number, or username). If you have additional custom alerts, such as low balance or transaction alerts, make note of them so you can re-establish those alerts in the new platform.
What to expect during your first login
Download the Mobile App – If you plan to use the mobile app, you will need to download the new app from the Apple App Store or Google Play Store by searching for "Bank of Advance". The app icon will have a new look on your home screen.
Enter Your Current Username and Password – During your first login, you will be prompted to enter your current Online Banking Username and Password. You will then be prompted to set up a form of Two-Factor Authentication and receive a one-time passcode. Once you login, you will have the ability to re-establish biometrics and set up a PIN for future logins.
Add your Debit Card to Brella Card Management – You will need to re-establish your enrollment in Brella® Card Management1 in order to receive debit card alerts, pause your debit card, or submit travel notices. Re-enroll by going to Card Management (Brella) and entering your debit card number. To be alerted every time your debit card is used, click on Alerts and protections > Threshold alerts > Enter $1 in the threshold amount.
What to look forward to
Enhanced Security – Your account security is our our top priority and our new Two-Factor Authentication (2FA) will add an extra layer of protection every time you log in. After entering your password, you'll be prompted to verify your identity using a secure code that is sent via text message, phone call, or authenticator app. This new security feature is designed to help prevent unauthorized access to your account information.
External Transfers – You will have the ability to link your non-Bank of Advance accounts to make one-time or recurring transfers. You will also be able to transfer money almost instantly between your external accounts using eligible debit cards with Rapid Transfer2.
Customized View –You can arrange your dashboard features in a way that makes sense to you. You can also hide accounts from your dashboard view if you don't want to see them.
Improved Self-Service – You will be able to reset a forgotten password using your Username and email address. You will no longer need to set up a Password Reset Question and Answer prior to resetting your own password.
Continued Enrollment and Access to Services – You can continue to view account balances and transaction history, transfer money between your Bank of Advance accounts, send money to friends and family with Zelle®3, deposit checks with Mobile Deposit4, make payments to companies or people with Bill Pay5, view detailed monthly statements with eDocs5, and send secure messages directly to our staff. Your enrollment and settings to these services will automatically carry over to the new platform.
1 Customers must register their Bank of Advance debit card with Brella through Bank of Advance Online or Mobile Banking or the Brella Card Manager app prior to having access to this service.
2 Fees may apply when sending money out using Rapid Transfer.
3 Customers must enroll in Zelle® through Bank of Advance Online or Mobile Banking prior to having access to this service. U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.
4 Customers must enroll in Mobile Deposit through the Bank of Advance Mobile Banking app prior to having access to this service. Usage restricted to eligible customers only.
5 Customers must enroll in Bill Pay or eDocs through the Bank of Advance Mobile Banking app or Online Banking prior to having access to these services.
The iPhone, iPad, App Store and Apple logo are all trademarks of Apple, Inc., registered in the U.S. and other countries. Android and Google Play are trademarks of Google LLC.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Get In Touch
We are committed to helping you with all of your banking needs. Let us know how we can help!
