Identity Theft Protection
Report a Lost or Stolen Debit Card
- During business hours: Please call us immediately at (573) 722-3517
- After business hours: Please call Shazam Card Services at (800) 383-8000
To Avoid Being a Victim of Identity Theft
- Don’t get hooked by Phishing scams. Never provide your social security number, debit card number or banking information to anyone requesting it by e-mail, over the phone or at your home unless you initiated the contact. We will NEVER send e-mails requesting your personal information. If you receive an e-mail claiming to be from us, do not hesitate to call us and confirm it.
- Protect your password. Keep it top secret and change it often.
- Shred documents that contain sensitive information. Never throw away anything that has account numbers or personal information on it without shredding it first. The Federal Trade Commission suggests shredding expired credit cards, account statements, insurance forms, invoices, copies of credit applications and credit offers that you receive in the mail.
- Never use cyber cafes to access your internet banking accounts. Computers at public hot spots may be infested with viruses that can transmit your personal data.
- Keep your computer secure. Make sure your anti-virus software is up-to-date and install anti-spam software to help disable malicious software and block incoming phishing e-mails.
- Verify that the website you are visiting is secure. Before submitting any sensitive information, check that the address bar indicates the website is secure. The URL should start with “https:// (‘s’ for secured) rather than the usual “http://”.
- Check your credit reports regularly. You can obtain a free credit report once a year from each of the reporting agencies – Equifax, Experian and TransUnion. To request your free annual credit report, call 877-322-8228 or go to www.annualcreditreport.com.
If You Are a Victim of Identity Theft
- Call the police. Get a copy of any police report or case number for later reference.
- Notify your financial institution immediately. Report any lost or stolen debit cards so those cards can be blocked and new cards can be ordered.
- Close existing bank accounts and open a new account.
- Report stolen identity to credit bureaus and ask them to send you a free credit report.
Report suspicious e-mails or telephone calls to the Federal Trade Commission by calling
1-877-IDTHEFT (1-877-438-4338) or at http://www.ftc.gov/bcp/edu/microsites/idtheft/.
Learn more about common Schemes, Scams & Frauds.